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SHIPPING & DELIVERY
We Offer Free Shipping Worldwide!
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SHIPPING TIMES
*Please note processing time could take up to 3 business days
COVID-19 Notice: Some packages may experience a 1-2 week shipping delay, as our logistics partners try to circumvent global lockdowns.
This also may affect our ability to offer Free Shipping to some countries. We have added the option of private couriers at checkout.
REGIONS
North America
Canada (Canada Post) 5-10 Business Days
USA (DHL eCommerce, USPS, UPS) 7-10 Business Days
Mexico (RedPack) 6-12 Business Days
Africa
South Africa (Private Courier) 6-10 Business Days
Rest of Africa
- Local Post 10-20 Business Days
Australia
Australia (AU Post) 4-8 Business Days
New Zealand (NZ Post) 4-8 Business Days
Asia
Singapore (Legion Express) 3-6 Business Days
Malaysia (ABX Express) 6-10 Business Days
United Arab Emirates (Winlink) 4-8 Business Days
Saudi Arabia (Winlink) 4-8 Business Days
Rest of Asia (Local Post Or DHL)
- Local Post 10-15 Business Days
- Insured DHL 1-3 Business Days (Recommended)
Europe
United Kingdom (Yodel) 6-10 Business Days
Ireland (An Post) 10-14 Business Days
Germany (DHL Paket) 4-8 Business Days
Switzerland, Sweden, Belgium & Denmark (Asendia) 5-10 Business Days
France (LaPoste) 6-10 Business Days
Italy (Posteitaliane) 4-6 Business Days
Rest of Europe (Swiss Post) 5-10 Business Days
South America
All of South America
- Local Post 10-20 Business Days
- Insured DHL 2-5 Business Days (Recommended)
Due to global lockdowns we are unable to deliver to some countries, these countries include:
Curaçao, Guernsey, Dominican Republic, Guadeloupe, Aruba, Barbados, Bolivia, Martinique, Palestinian Territories, Peru, Sint Maarten, Jersey, Fiji, French Polynesia, Maldives, Myanmar (Burma), New Caledonia, Bahamas, Bermuda, Cayman Islands, Costa Rica, Ecuador, Guatemala, Jamaica, Trinidad & Tobago, Turks & Caicos Islands, Puerto Rico, Guam, Honduras, Mauritius, India, Bhutan, Papua New Guinea, Paraguay, Timor-Leste, Egypt, Venezuela, Andorra, El Salvador, Sri Lanka, Kenya, Uruguay, Nigeria, Uganda, Nicaragua, Afghanistan, Algeria, Armenia, Botswana, Cook Islands, Faroe Islands, Gambia, Georgia, Ghana, Gibraltar, Greenland, Iraq, Jordan, Kazakhstan, Malawi, Moldova, Montenegro, Mozambique, Namibia, Nepal, Seychelles, Tanzania, Tunisia, Zambia, Zimbabwe, Panama, Brunei, Macao SAR China, Somalia, Cameroon, Kosovo, Pakistan, Bangladesh, Suriname, Guyana
HANDLING
All orders will typically be dispatched within 1-3 business days from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Lanveza is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and Lanveza will assist as much as possible to trace a missing parcel. Lanveza is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
Lanveza is in no way responsible for any customs or import charges, charged to the customer by the shipping service.
TRACKING YOUR ORDER
We will send you a tracking number to your email once the package has been shipped.
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SHIPPING ENQUIRIES
Please direct any shipping related inquiries to help@lanveza.com
90 DAY MONEY-BACK GUARANTEE
Lanveza is proud to offer a 90 day money back guarantee if you are dissatisfied with our Handset, for more details on our guarantee please click here.
REFUNDS & RETURNS
If your item arrives damaged or is malfunctioning you can return it and we will cover the shipping. You will need to return it in the condition that you received it in. This refund is valid within 1 year of purchasing. Email us at [email protected] for more details.
If you are unsatisfied with your item you can return it for a full refund under the 90 day guarantee, you would have to trial the item for 70 days before exercising this option.
